![]() Selecting the “Automatically trust sites…” setting is probably the top solution for our crashing Edge problem. The user can usually modify settings such as “Protected View” from the Adobe application Preferences settings, as can the “Trusted Sites” browser related setting. Much of the new security control is set or held in the Windows Registry under the key - HKLM\Software\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown – all the switches under this key are also available under the user key - HKEY_CURRENT_USER (HKCU) – as well but these can be easily modified by the user and so may not be a reliable setting. The update was intended for a “hardening” environment security setup, where all manner of possible vulnerabilities such as document embedded hyperlinks, were controlled by Adobe’s enhanced security. ![]() ![]() The root cause seems to be with a security update that Adobe applied to all their document handling products, such as Acrobat Reader. Even a little research on the Internet showed me that this has been an issue for many and for quite some time – not just in TrakCare, but many other non-InterSystems applications. The event was trapped and viewable in the Windows Events Viewer and showed a Fault in the AcroPDFImpl64.dll. Whenever a user selected the Save to PDF option the window Tab would crash and reset. I have recently come across a problem saving TrakCare reports as PDF files while using the MS Edge browser on a Windows 10 PC.
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